Netiquette

The aim of our website and the Instagram and Facebook channels for the augenblicke campaign is to help you deal with your disease. We want to provide as much information about retinal diseases as possible and to support you with tips and assistance. However, as a result of legal requirements (German Law on Advertising in the Healthcare System), we are not permitted to discuss some topics such as prescription medications on our website, Facebook or Instagram. We also cannot and do not wish to report on or judge other companies or their products. We hope for your understanding. If you have any questions, we would be delighted to answer them. We endeavour to respond to queries within one or two days of receipt.

Our social media channels on Facebook and Instagram are intended to be a platform for conversation and exchange. We welcome open discussions and comments, images, videos or links on this page. That said, we are legally obliged to delete posts if:

1. they contain obscene, defamatory, insulting, offensive, abusive, discriminatory or humiliating content (including images, videos and links).
2. they are disparaging or threatening or encourage violence or illegal behaviour.
3. they have no connection to the subject of our page.
4. they contain health or medical advice.
5. you post personal data publicly– for example if posts contain people’s names, email addresses or telephone numbers and they can be identified.
6. they violate the copyright or intellectual property of another person.
7. they serve an economic purpose – for example if they encourage the purchase of products or services or intend to obtain new fans or new followers.
8. are product-related (medications and other products on the market).
9. promote the use of our medications.
10. are extremely repetitive and/or bother the community or are spam.
11. include protected, confidential, sensitive or non-public information.
12. you do not follow Facebook’s or Instagram’s posting guidelines and terms of use.

We also ask that you treat each other kidness and respect.
 

Important information

The purpose of our website and our Facebook and Instagram channels is to provide general information for data subjects and interested parties. In no way does it replace advice from a doctor or a pharmacist, and it must not be used as the basis for self-diagnosis. If you have questions about medical topics, please always discuss these with your doctor or find out more at your pharmacy.

If you would like to report side effects of a Roche medication or have product complaints, please contact Roche Pharma AG on grenzach.drug_safety@roche.com or via fax to 49 7624/14-3183 or to the Paul Ehrlich Institute on www.pei.de or via fax to 49 6103/77-1234. This means any new safety information regarding our medicinal products will be identified quickly.

If you would like to report a side effect of another medication, please contact the relevant drug manufacturer. You can report a suspected adverse drug reaction on www.pei.de using the joint database of the Federal Institute for Drugs and Medical Devices (BfArM) and Paul Ehrlich Institute (PEI).
 

Scope of services and exclusion of liability

The content displayed on our website and our Facebook and Instagram channels was chosen with the greatest of care. However, Roche is not obliged to ensure that these pages are available without interruption and without errors and that their content is always complete, correct and up-to-date. Roche assumes no liability in this regard.
 

Links

Our online presences may contain links to external websites operated by third parties. These links are given to you simply as an indication of external websites that may possibly include further information. The website providers or operators bear sole responsibility for the content of these sites. Roche does not monitor any content that can be accessed on these websites. It is also not possible for Roche to regularly check the content of the sites linked to. Roche cannot monitor whether content on sites linked to has been changed after the link was placed. Including links to these websites does not mean that Roche agrees with any content on these websites. Roche is not liable for loss, damage or other harm that arises from the use of websites we link to.
 

Copyright

The content available through the augenblicke campaign is copyright-protected. Downloads and copies of content are permitted for private, non-commercial purposes only.
 

Data processing by Instagram

Please note that by registering with Instagram and Facebook you have also given your consent to Instagram’s/Facebook’s data guidelines, which also apply to Instagram and Facebook services such as meineaugenblicke.de’s Instagram and Facebook pages. We do not have any influence on processing of data by Instagram and Facebook. Please also note that Instagram and Facebook create profiles about your use of our Instagram and Facebook sites, over which we have no control. Instagram and Facebook use their own analysis tools for this purpose. We receive anonymised statistics from Instagram and Facebook. Instagram and Facebook do not give us the option to deactivate this profile creation. You can find Instagram’s data guidelines on the following link: https://help.instagram.com/519522125107875. You can find the Facebook data guidelines here: https://www.facebook.com/help/568137493302217
 

Further information

You can also find detailed information about data protection and the legal notice here.

We look forward to friendly interaction and lively discussion with you!